Billing Terms and Conditions

Billing Terms & Conditions

Last Updated: July 20, 2026

This Billing Terms & Conditions Policy explains the payment and billing practices that apply to purchases made through Ravellora.

1. Accepted Payment Methods

At Ravellora, we provide a variety of secure payment options to make the checkout process convenient and reliable. We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Afterpay, where available

  • Apple Pay

  • Google Pay

  • Bank transfers for approved bulk orders only. Please contact us for additional information.

All transactions are processed in United States Dollars (USD).

2. Payment Processing

Payment must be completed at the time an order is placed.

Orders will not be processed, fulfilled, or shipped until full payment has been successfully received and authorized.

If a payment is declined, canceled, or otherwise unsuccessful, the order will not be confirmed or processed.

3. Pricing and Currency

All prices displayed on the Ravellora website are listed in United States Dollars (USD).

Product prices, discounts, and promotional offers may be changed at any time without prior notice.

Applicable sales taxes, shipping costs, customs duties, import charges, and other fees will be calculated and displayed during checkout when applicable.

Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities unless otherwise stated.

4. Secure Payment Processing

Ravellora uses SSL encryption, Shopify’s ecommerce platform, and trusted third-party payment providers to help protect your personal and payment information.

Ravellora does not directly store or have access to your complete credit card information. Payment details are securely processed by the payment provider selected during checkout.

While we use commercially reasonable security practices, no online payment or data transmission system can be guaranteed to be completely secure.

5. Refunds and Chargebacks

Refunds, returns, replacements, and exchanges are handled in accordance with our Refund and Return Policy.

Refunds approved by Ravellora will generally be returned to the original payment method used for the purchase. Processing times may vary depending on your bank, payment provider, or financial institution.

Unauthorized, fraudulent, or improper chargebacks may be investigated and disputed with the applicable payment provider.

Before initiating a chargeback, please contact our customer support team at info@ravellora.com so that we have an opportunity to review and resolve the issue.

6. Fraud Prevention

Ravellora reserves the right to review, delay, refuse, hold, or cancel any order that we reasonably suspect may involve fraud, unauthorized payment activity, incorrect billing information, or another security concern.

We may request additional information or identity verification for high-value, unusual, or flagged transactions.

Failure to provide requested verification may result in the order being canceled and refunded.

7. Changes to This Policy

Ravellora may revise or update this Billing Terms & Conditions Policy at any time.

Any revisions will be published on this page with an updated “Last Updated” date. We encourage customers to review this policy periodically.

Your continued use of the Ravellora website or purchase of our products after a revised policy becomes effective constitutes your acceptance of the updated terms.

8. Contact Information

Store Name: Ravellora

Store Address: 213 Villa Di Este Terrace, Lake Mary, FL 32746

Store Email: info@ravellora.com

Store Phone: +14076102340

Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)

We do our best to respond to your e-mail within 1-2 business days.

Each product offered by Ravellora is carefully selected with quality, style, comfort, and atmosphere in mind, helping customers create elevated and inviting spaces within their homes.