Welcome to the Ravellora Frequently Asked Questions page.
We are committed to making your shopping experience as smooth and convenient as possible. Below, you will find answers to common questions about shipping, returns, refunds, order tracking, and customer support.
For additional assistance, please contact our customer service team.
1. How long will it take to receive my order?
Our estimated order delivery timeline is:
Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Total Delivery Time: 7–10 business days
Business days do not include weekends or federal holidays.
Delivery dates are estimates and may be affected by carrier delays, weather conditions, high order volumes, or other circumstances outside our control.
For additional information, please review our Shipping Policy:
2. Do you offer free shipping?
Yes. Ravellora offers free standard shipping on all eligible orders within the United States.
Additional shipping charges may apply to certain remote areas, oversized products, or special delivery requests where indicated during checkout.
For complete shipping information, please review our Shipping Policy:
3. Where is Ravellora located?
Ravellora is a United States-based online business offering a curated selection of high-quality home décor and lifestyle products.
At this time, we serve customers and ship orders within the United States.
4. What should I do if I receive a defective or damaged product?
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or incorrect, contact us within 30 days of delivery. Please include your order number, a description of the issue, and clear photographs or videos showing the defect or damage.
Once the issue has been reviewed and approved, we may provide a replacement at no additional cost or offer another appropriate resolution.
For complete details, please review our Return and Refund Policy.
5. Can I cancel my order after placing it?
Yes. Ravellora offers a 24-hour cancellation window beginning when your order is submitted.
To request a cancellation, email our customer support team at info@ravellora.com as soon as possible.
Cancellation requests are not guaranteed after the 24-hour period or once an order has entered processing, fulfillment, or shipment.
6. What is your return policy?
Ravellora offers a straightforward return process for eligible products.
Items must generally be returned in their original condition, unused, and with their original packaging and accessories.
Certain products may not qualify for return because of hygiene, customization, final-sale status, or other restrictions.
Please review our Return and Refund Policy for eligibility requirements, deadlines, and instructions.
7. When will I receive my refund?
After your returned product is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method within seven business days.
Your bank, credit card company, or payment provider may require additional time to post the refund to your account. Ravellora does not control payment-provider processing times.
For more information, please review our Refund Policy.
8. Do your products include a warranty or guarantee?
Yes. Ravellora provides a 30-day limited guarantee on eligible purchases.
This guarantee may cover products that arrive damaged, defective, or materially different from what was ordered.
The guarantee does not cover damage caused by misuse, improper installation, normal wear and tear, accidents, unauthorized modifications, or failure to follow product instructions.
For full eligibility requirements and exclusions, please review our Return and Refund Policy.
9. How can I contact customer support?
You can reach the Ravellora customer support team through our Contact Us page or by emailing:
We aim to respond to customer inquiries within one to two business days.
10. Do you ship internationally?
No. Ravellora currently ships exclusively within the United States.
We do not currently offer international shipping, including shipping to countries outside the United States.
11. Does Ravellora have a physical store?
No. Ravellora currently operates as an online-only store.
Operating online allows us to offer a broader product selection, convenient ordering, and competitive pricing to customers throughout the United States.
Our listed business or mailing address is not a retail store and should not be visited for purchases, returns, or customer service unless an appointment has been confirmed in writing.
12. Can I place a bulk order for a business or organization?
Yes. Bulk and commercial orders may be available for businesses, interior designers, property managers, hospitality companies, offices, and other organizations.
Please contact us at info@ravellora.com with the product name, requested quantity, delivery location, and preferred delivery date.
Bulk pricing, availability, payment requirements, and shipping arrangements will be reviewed on a case-by-case basis.
13. How do I exchange a product?
Exchange eligibility and instructions are outlined in our Return and Refund Policy.
Please do not send an item back before contacting our customer support team and receiving return authorization and instructions.
You can review our exchange process here.
14. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or a link to view your shipment status.
You can also track your order through our tracking page.
Tracking information may take 24–48 hours to update after the carrier receives the package.
If your tracking information has not updated for several business days, please contact us at info@ravellora.com.
Contact Information
Store Name: Ravellora
Store Address: 213 Villa Di Este Terrace, Lake Mary, FL 32746
Store Email: info@ravellora.com
Store Phone: +14076102340
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)
We do our best to respond to your e-mail within 1-2 business days.