Terms of service

TERMS OF SERVICE

Last Updated: July 20 2026

OVERVIEW

Welcome to Ravellora. Throughout these Terms of Service, the words “Ravellora,” “we,” “us,” and “our” refer to Ravellora. We operate this website and online store, together with the information, products, features, content, tools, and services made available through it. Collectively, these are referred to as the “Services.”

Our online store is hosted through Shopify, which supplies the ecommerce platform that allows us to offer and sell our products and Services to you.

These Terms of Service, together with any additional policies referenced in them, explain the rules that apply when you access, browse, purchase from, or otherwise interact with the Services. They also describe certain rights and obligations belonging to you and Ravellora.

Please review these Terms carefully. They contain important legal provisions, including disclaimers of warranties, limitations of liability, and other restrictions that may affect your rights.

By accessing or using any part of the Services, you confirm that you accept these Terms of Service and our Privacy Policy. If you do not agree with these Terms or the Privacy Policy, you must discontinue your use of the Services.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By accepting these Terms, you confirm that you have reached the legal age of adulthood in your state, province, or country of residence. You also confirm that you have authorized any minor dependents under your supervision to use the Services through devices that you own, purchase, or control.

To browse our store, place an order, or use certain features, you may be required to provide information such as your name, email address, billing address, shipping address, and payment information.

You agree that all information submitted to Ravellora will be accurate, current, and complete. You further confirm that you have the legal right to provide such information.

You are responsible for protecting your login credentials and for all activity performed through your account. Accounts may not be sold, transferred, assigned, licensed, or made available to another person without our written permission.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to present our products as accurately as possible, including their colors, finishes, dimensions, materials, and general appearance. However, the way a product appears on your screen may vary depending on your monitor, device, display settings, lighting, and other technical factors.

We cannot guarantee that the color, finish, appearance, or quality of a product will exactly match its digital photographs, renderings, or your personal expectations.

Product descriptions, photographs, specifications, prices, and availability may be updated or corrected at any time without advance notice.

We may modify, limit, suspend, or discontinue any product at our discretion. We may also restrict product quantities or sales based on the customer, order, geographic location, jurisdiction, or other relevant circumstances.

SECTION 3 — ORDERS AND ACCEPTANCE

Submitting an order through our store constitutes an offer to purchase the selected products. Ravellora may approve, decline, limit, or cancel an order at its discretion.

An order is not considered accepted until we confirm acceptance and successfully process the applicable payment.

You are responsible for reviewing your order details before completing checkout. Once an order has entered processing or has been accepted, we may not be able to modify or cancel it.

If we reject, cancel, or materially change an order, we may attempt to contact you using the email address, telephone number, billing information, or other contact details submitted during checkout.

Returns, replacements, refunds, and exchanges are governed exclusively by our Refund Policy.

Unless we agree otherwise in writing, products purchased from Ravellora are intended for personal or household use and may not be purchased for unauthorized resale, redistribution, or export.

SECTION 4 — PRICING, PAYMENT, AND BILLING INFORMATION

Product prices, sales, promotional offers, discount codes, and other pricing terms may be revised or withdrawn at any time.

The price applied to your purchase will generally be the price shown at the time your order is submitted, subject to corrections for obvious pricing or listing errors. Your order confirmation will display the amount charged.

Unless specifically stated otherwise, displayed prices do not include shipping charges, handling fees, sales taxes, customs duties, import fees, brokerage charges, or similar expenses.

Prices available through our website may differ from prices offered through third-party marketplaces, retailers, advertisements, or other sales channels.

Promotional campaigns may be governed by additional conditions. When promotional terms conflict with these Terms of Service, the terms of the specific promotion will apply to that promotion.

You agree to provide accurate and complete billing, payment, account, and contact information. You must promptly update this information when it changes so that we can process your transactions and communicate with you.

By submitting payment information, you confirm that:

  1. The information provided is truthful and complete.

  2. You are authorized to use the selected payment method.

  3. Your payment provider will honor the applicable charges.

  4. You will pay the total amount of the transaction, including applicable shipping costs, fees, duties, and taxes.

SECTION 5 — SHIPPING, DELIVERY, AND RISK OF LOSS

Shipping and delivery dates are estimates and are not guaranteed.

Ravellora is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, transportation interruptions, inaccurate customer information, labor disruptions, natural events, or circumstances outside our reasonable control.

Once an order has been transferred to the shipping carrier, ownership and risk of loss may pass to the customer to the fullest extent permitted by applicable law.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges resulting from incorrect, incomplete, or outdated information may be the customer’s responsibility.

SECTION 6 — INTELLECTUAL PROPERTY RIGHTS

The Services and their contents, including our business name, trademarks, logos, designs, text, product descriptions, photographs, videos, graphics, illustrations, reviews, audio, page layouts, software, and overall presentation, are owned by or licensed to Ravellora and are protected under applicable copyright, trademark, patent, and other intellectual property laws.

You are granted a limited right to access and use the Services for lawful, personal, and noncommercial purposes.

Without prior written authorization from Ravellora, you may not copy, reproduce, publish, modify, distribute, display, perform, download, store, transmit, sell, license, create derivative works from, or otherwise exploit any part of the Services.

Nothing in these Terms transfers ownership of Ravellora’s intellectual property or grants you any license except for the limited permission expressly stated above.

Unauthorized use of the Services or their contents may violate intellectual property laws and may result in legal action.

The Ravellora name, branding, logos, slogans, product names, and designs may not be used without our written approval.

The Shopify name, branding, logos, and related materials belong to Shopify or its licensors. Other names, logos, and trademarks appearing through the Services remain the property of their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may allow you to access tools, applications, software, or features made available by third parties.

Ravellora may not supervise, control, review, or operate these third-party tools. Access to them is provided on an “as available” and “as is” basis without warranties, guarantees, endorsements, or representations from Ravellora.

Your decision to use an optional third-party tool is made at your own discretion and risk. Before using such a tool, you should review and understand the provider’s terms, privacy practices, and other applicable policies.

Ravellora will not be responsible for losses, disputes, damages, or claims arising from your use of third-party tools.

Any tools, features, resources, or services introduced in the future will also be considered part of the Services and will be governed by these Terms unless separate conditions are provided.

SECTION 8 — THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links, embedded features, advertisements, materials, or content supplied by third parties.

Ravellora does not necessarily review, verify, monitor, or endorse third-party websites or content. We do not guarantee that such information is complete, accurate, safe, current, or suitable for your needs.

When you leave our website or interact with a third-party service, you do so at your own risk.

We are not liable for any loss, damage, dispute, injury, or other issue associated with third-party websites, products, services, resources, transactions, or content.

You should carefully review the terms, policies, and business practices of any third party before completing a transaction. Questions or complaints concerning third-party products or services must be directed to the applicable third party.

SECTION 9 — SHOPIFY’S ROLE

Ravellora uses Shopify’s ecommerce technology to operate and provide the Services.

Although Shopify supports the technical operation of our store, purchases made through the Services are transactions directly between you and Ravellora.

Shopify is not the seller of Ravellora products and is not responsible for the condition, quality, legality, safety, fulfillment, delivery, or performance of products purchased from us.

To the maximum extent allowed by law, you release Shopify and its affiliates from claims, losses, damages, or liabilities arising from your transactions with Ravellora.

SECTION 10 — PRIVACY AND PERSONAL INFORMATION

Information collected through the Services is handled in accordance with our Privacy Policy.

Certain information may also be collected or processed under Shopify’s own privacy policies. By using the Services, you acknowledge that you have had the opportunity to review these policies.

Because our store is hosted through Shopify, information regarding your access, device, browsing activity, transactions, and use of the Services may be collected and processed by Shopify to operate, protect, and improve the ecommerce platform.

Information submitted through the Services may also be transmitted to service providers and business partners located in countries other than your own.

Please review our Privacy Policy for additional information about how Ravellora, Shopify, and relevant service providers collect, use, store, disclose, and protect personal information.

SECTION 11 — REVIEWS, COMMENTS, AND OTHER SUBMISSIONS

You may choose to submit reviews, photographs, comments, ideas, suggestions, proposals, feedback, plans, or other materials to Ravellora. These submissions are collectively referred to as “User Content.”

By submitting User Content, you grant Ravellora a worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free right to use, reproduce, edit, adapt, translate, publish, distribute, display, promote, and otherwise use that User Content in any format and for any lawful purpose, including marketing and commercial purposes.

You confirm that:

  1. You own the User Content or have obtained all permissions necessary to submit it.

  2. Your submission does not violate another party’s intellectual property, privacy, publicity, contractual, or other rights.

  3. You have disclosed any payment, free product, discount, incentive, or other compensation connected with the submission.

  4. The User Content complies with these Terms and applicable law.

Ravellora is not required to keep User Content confidential, pay compensation for it, or respond to it.

We may review, edit, refuse, or remove User Content that we believe is unlawful, misleading, abusive, threatening, defamatory, obscene, offensive, fraudulent, infringing, or otherwise inappropriate.

You may not submit content containing malware, viruses, corrupted files, false identities, deceptive information, or materials designed to disrupt the Services.

You remain solely responsible for the truthfulness, legality, and accuracy of your submissions. Ravellora assumes no responsibility for User Content submitted by customers or other third parties.

SECTION 12 — ERRORS AND CORRECTIONS

Information available through the Services may occasionally contain mistakes, omissions, outdated information, typographical errors, or technical inaccuracies.

These issues may relate to product details, availability, inventory, prices, discounts, promotions, shipping charges, delivery estimates, or other information.

Ravellora may correct an error, update information, change a listing, or cancel an affected order at any time, including after an order has been submitted.

We are not obligated to update, revise, or clarify information except where required by law.

SECTION 13 — PROHIBITED CONDUCT

You may use the Services only for lawful purposes.

You may not use or attempt to use the Services:

  1. In connection with illegal, fraudulent, harmful, or malicious activity.

  2. To violate any applicable international, federal, state, provincial, territorial, or local law.

  3. To infringe Ravellora’s rights or the rights of another person or organization.

  4. To harass, threaten, abuse, intimidate, defame, discriminate against, or harm another individual.

  5. To submit false, deceptive, incomplete, or misleading information.

  6. To upload or share material that violates these Terms.

  7. To distribute unsolicited advertisements, spam, chain messages, or other unauthorized solicitations.

  8. To impersonate another individual, business, employee, or organization.

  9. To interfere with another person’s use or enjoyment of the Services.

  10. To engage in conduct that may damage Ravellora, Shopify, our customers, or our service providers.

You also agree not to:

  1. Upload viruses, malicious code, spyware, ransomware, or other harmful technologies.

  2. Copy, resell, duplicate, or commercially exploit any part of the Services without authorization.

  3. collect, harvest, or track another person’s private or personal information.

  4. Phish, scrape, crawl, spider, pharm, pretext, or use automated data-collection methods without permission.

  5. Bypass, disable, test, or interfere with security measures protecting the Services.

  6. Disrupt the operation of our website, servers, networks, or associated services.

We may restrict, suspend, or terminate access to the Services when we reasonably believe these rules have been violated.

SECTION 14 — TERMINATION

Ravellora may suspend or terminate your account, this agreement, or your access to all or part of the Services at its discretion, subject to applicable law.

Termination does not remove your obligation to pay charges incurred before the effective termination date.

Any provisions that are intended by their nature to remain effective after termination will continue to apply. These may include provisions concerning intellectual property, submitted content, liability, indemnification, governing law, privacy, dispute-related obligations, and unpaid amounts.

SECTION 15 — DISCLAIMER OF WARRANTIES

Information made available through the Services is provided for general informational purposes.

Although we make reasonable efforts to provide useful and accurate information, we do not guarantee that all content will be error-free, complete, reliable, current, or suitable for a specific purpose.

You assume responsibility for decisions made in reliance on information available through the Services.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THEM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

RAVELLLORA DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

WE DO NOT PROMISE THAT THE SERVICES WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, TIMELY, OR FREE FROM ERRORS, DEFECTS, OR HARMFUL COMPONENTS.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS. WHERE SUCH LAWS APPLY, SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

SECTION 16 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT ALLOWED BY LAW, RAVELLLORA AND ITS OWNERS, AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, BUSINESS INTERRUPTION, REPLACEMENT COSTS, PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER SIMILAR LOSSES ARISING FROM OR CONNECTED WITH:

  1. YOUR ACCESS TO OR USE OF THE SERVICES.

  2. YOUR INABILITY TO ACCESS OR USE THE SERVICES.

  3. PRODUCTS PURCHASED THROUGH THE SERVICES.

  4. ERRORS, OMISSIONS, OR INACCURACIES IN CONTENT.

  5. CONTENT OR PRODUCTS TRANSMITTED, DISPLAYED, OR MADE AVAILABLE THROUGH THE SERVICES.

  6. UNAUTHORIZED ACCESS TO YOUR INFORMATION OR ACCOUNT.

THESE LIMITATIONS APPLY REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, STATUTE, OR ANOTHER LEGAL THEORY, EVEN WHEN THE POSSIBILITY OF SUCH DAMAGES WAS KNOWN OR SHOULD HAVE BEEN KNOWN.

Certain jurisdictions do not permit some exclusions or limitations of liability. In those jurisdictions, our liability will be limited only to the extent permitted by law.

SECTION 17 — INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Ravellora, Shopify, and their respective affiliates, owners, partners, directors, officers, employees, contractors, agents, licensors, suppliers, and service providers from third-party claims, liabilities, losses, damages, judgments, penalties, costs, and reasonable legal fees arising from:

  1. Your violation of these Terms or any policy incorporated into them.

  2. Your violation of applicable law.

  3. Your infringement of another party’s rights.

  4. Your misuse of the Services.

  5. Your User Content.

  6. Your fraudulent, negligent, or wrongful conduct.

We will make reasonable efforts to inform you of a claim for which indemnification is requested.

Ravellora may control the defense and settlement of an indemnified matter at your expense. However, we will not agree to a settlement requiring you to perform a nonfinancial obligation without your consent, which may not be unreasonably withheld.

You agree to cooperate with the defense of any covered claim and provide relevant information or documents when reasonably requested.

SECTION 18 — SEVERABILITY

If a court or other authorized body determines that any part of these Terms is unlawful, invalid, or unenforceable, that portion will be enforced to the maximum extent legally permitted.

Any unenforceable portion will be separated from the remaining Terms without affecting the validity or enforceability of the other provisions.

SECTION 19 — WAIVER AND ENTIRE AGREEMENT

Ravellora’s failure to enforce a right or provision under these Terms does not waive that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional rules or policies posted through the Services, form the complete agreement between you and Ravellora regarding your use of the Services.

They replace previous or contemporaneous discussions, representations, proposals, communications, or agreements concerning the same subject matter, whether written or oral.

Any uncertainty in interpreting these Terms will not automatically be interpreted against the party that prepared them.

SECTION 20 — ASSIGNMENT

You may not assign, transfer, delegate, or otherwise convey your rights or obligations under these Terms without Ravellora’s prior written permission.

Any attempted transfer made without permission will be invalid.

Ravellora may assign or transfer its rights and obligations under these Terms as part of a corporate transaction, business transfer, restructuring, service-provider arrangement, or other lawful purpose without obtaining your consent, subject to applicable law.

SECTION 21 — GOVERNING LAW AND JURISDICTION

These Terms and any separate agreement under which Ravellora provides products or Services will be interpreted under the laws of the jurisdiction in which Ravellora is legally established, without regard to conflict-of-law principles.

To the extent permitted by law, you agree that legal proceedings relating to these Terms or the Services may be brought in the applicable state or federal courts located in the jurisdiction where Ravellora is headquartered.

You consent to the personal jurisdiction and venue of those courts, except where consumer-protection laws provide otherwise.

SECTION 22 — SECTION TITLES

Headings and section titles are included only to make these Terms easier to read.

They do not change, restrict, expand, or otherwise affect the meaning of any provision.

SECTION 23 — UPDATES TO THESE TERMS

The most recent version of these Terms of Service will remain available on this page.

Ravellora may revise, remove, replace, or add provisions by publishing an updated version on the website.

Where required by applicable law, we will provide notice of significant changes. Updates will take effect on the date stated in the applicable notice or, when no separate date is provided, when the revised Terms are posted.

You are responsible for reviewing this page periodically. Continuing to use the Services after revised Terms become effective indicates your acceptance of those revisions.

SECTION 24 — CONTACT INFORMATION

Questions regarding these Terms of Service may be submitted to:

Business Name: Ravellora

Store Address: 213 Villa Di Este Terrace, Lake Mary, FL 32746

Store Email: info@ravellora.com

Store Phone: +14076102340

Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (EST)

We do our best to respond to your e-mail within 1-2 business days.We aim to respond to customer emails within one to two business days.