Frequently asked questions
What sizes is this tree available in?
Does it come with the planter shown?
Is it safe for homes with kids or pets?
How long will my order take to arrive?
Orders typically require 1–2 business days for handling, followed by approximately 6–8 business days in transit. Estimated total delivery time is 7–10 business days.
How much does shipping cost?
Ravellora offers free standard shipping on eligible orders within the United States.
Do you ship outside the United States?
No. Ravellora currently ships exclusively within the United States and does not offer international shipping.
Can I return my order?
Eligible products may be returned within 30 days of delivery. Items should be unused, undamaged, and returned in their original condition and packaging. Please review our Return and Refund Policy before sending anything back.
What should I do if my products arrive damaged or defective?
Contact us as soon as possible with your order number and clear photos or videos of the damage. Once the issue has been reviewed, we may offer a replacement, refund, or another appropriate resolution.
How long does it take to receive a refund?
After your return is received and inspected, approved refunds are issued to the original payment method within seven business days. Your bank or payment provider may require additional time to post the funds.
How can I contact Ravellora?
Email our customer support team at info@ravellora.com. Our service hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, and we aim to reply within one to two business days.
